When it comes to travel insurance, Staysure has earned a stellar reputation—especially for those with pre-existing medical conditions or looking for top-tier coverage. While the company offers several policy types, their Signature travel insurance stands out as the crown jewel. In this blog, we’ll dive deeply into why Signature deserves your attention: from its comprehensive protection and flexibility to its world-class customer service and reliability.
1. What Makes Signature Truly Signature
Signature isn’t just a premium product—it’s an all-access pass to worry-free travel. This is the highest tier Staysure offers, providing:
- Unlimited medical emergency expenses, ensuring that even the most serious treatment abroad won’t leave you stranded financially
- £10,000 cancellation and curtailment cover, so you’re protected if you need to change or cut short your trip
- £5,000 baggage protection, offering peace of mind for lost, stolen, or damaged belongings
- Gadget cover, including up to £2,000 for items like phones or cameras, built right into the policy
- No excess, meaning no upfront charges when making a claim
- Travel disruption cover, including incidents like adverse weather or transport strikes
- Winter sports included, so there’s no need to add it separately if you’re hitting the slopes staysure.com.
In short, Signature is more than an insurance policy—it’s a robust safety net that anticipates (and covers) a wide spectrum of emergencies.
2. Exceptional Coverage for Medical Conditions
Staysure is renowned for its openness to pre-existing medical conditions. Their coverage includes:
- Specialist screening that covers most medical conditions—even complex ones
- Coverage applies across Basic, Comprehensive, and Signature, but Signature elevates this with the removal of excess fees and extended protection
- Backed by Which?’s analysis, Signature meets high medical expense thresholds, providing unlimited medical claims .
For travellers with ongoing health issues, Signature is more than convenient—it’s essential.
3. Award-Winning and Holder of Strong Reviews
Staysure, and Signature in particular, hover at the apex of industry recognition:
- Received a 5-star Defaqto rating, a prestigious seal of reliability and quality
- Crowned Best Company for Travel Insurance at the British Travel Awards for seven years straight (2016–2024)
- Boasts over 460,000 Trustpilot reviews, more than any other travel insurer, with overwhelmingly positive sentiment
- Holds an excellent 82% rating from Which? in May 2025, reflecting broad customer satisfaction
- Acknowledged for strong claims handling, with an 80–85% acceptance rate on policy types similar to Signature, matching or exceeding industry averages
These accolades reinforce that Signature isn’t just premium on paper—it delivers real-world value.
4. Flexibility That Goes the Distance
Whether you travel occasionally or are constantly on the go, Signature adapts to your needs:
- Available on Single-Trip, Annual Multi-Trip, and Long Stay policies
- A variety of optional extras enhance your policy as needed—Cruise Plus, Golf Cover, Excess Waiver, and Travel Disruption, among others
- Winter sports are included on annual policies, removing the need for separate add-ons
- No age limit allows even senior travellers to access top-tier protection
This flexibility ensures you’re not paying for features you won’t use, and you always get what you need.
5. A Track Record of Real Customer Support
The real test of insurance is how it performs under pressure:
- Customer stories highlight 24/7 helpline assistance, hospital transfers, and repatriation for medical emergencies .
- As one Trustpilot review put it: “Everything was arranged for us… ambulance picked us up …paid everything without question.”
- Which? confirms claims payouts are timely and compliant with industry benchmarks .
That level of support transforms Signature into a trusted travel companion—not just insurance.
6. Expert View: Which? Analysis
Which? highlights several standout features in Signature:
- Unlimited medical cover, surpassing the minimum £5m standard.
- £10,000 cancellation coverage, outperforming typical £2,000–£5,000 plans.
- Coverage includes travel delays, baggage, and liability—all essential protection.
- Highly rated for covering pre-existing conditions and efficient claims handling
Which? labels it as a “medical specialist” product and gives it strong marks for service and policy robustness.
7. A Few Considerations
No insurance is without caveats, and it’s wise to know what to watch for:
- Claims occasionally get declined—particularly concerning “loss of enjoyment” and certain cancellations
- Some customers experienced issues during account setup or policy changes—though these appear isolated .
- Be mindful of optional extras and confirm you’re not paying for unwanted cover.
- Always read the policy document to understand limits, especially around cancellation for specific reasons.
Final Verdict
Staysure Signature travel insurance offers an exceptional level of protection—unlimited medical cover, generous cancellation, baggage and gadget protection, and zero excess, all backed by award-winning service. It’s no wonder it earns top ratings from Defaqto, Trustpilot, Which?, and the British Travel Awards.
Travelling soon? Investing a little more in Signature goes a long way toward preventing major stress later. From emergencies abroad to trip interruptions, you’re covered. And when the unexpected happens, you won’t be left picking up the bill—or the pieces.
